General Terms and Conditions of Sale

Last updated: January 2025

1. Preliminary

The website is owned by: Kave Home S.L.U. (hereinafter, “KAVE”).

  • With registered address at c/Tallers 14, ZIP 17410 Sils (Girona, Spain)
  • Holder of Tax ID number B-55.159.271.
  • Registered in the Commercial Registry of Girona, Volume 2910, Folio 92, Sheet GI 54360.

It is the responsibility of the user (hereinafter, the “User”) to be aware of the General Terms and Conditions of Sale (hereinafter, the “GENERAL TERMS AND CONDITIONS OF SALE”) in force at the time the Purchase process begins.

By accepting the terms, the User declares to be of legal age and to have the sufficient legal capacity to be bound by these GENERAL TERMS AND CONDITIONS OF SALE.

Please carefully review the product information to be aware of its specific terms of sale. These GENERAL TERMS AND CONDITIONS OF SALE may be supplemented or modified by specific clauses or conditions stated for certain products, especially regarding the right of withdrawal, exchanges, or refunds.

KAVE may modify these GENERAL TERMS AND CONDITIONS OF SALE at any time. Such possible modifications will in no case affect purchases made prior to the entry into force of said modifications, which will be governed in any event by the GENERAL TERMS AND CONDITIONS OF SALE in force at the time the purchase was made.

These GENERAL TERMS AND CONDITIONS OF SALE may be saved and reproduced at any time by the User making a purchase through their Internet browser options and must be read and accepted before finalizing the purchase.


2. Registration as a User

To access electronic purchase of KAVE products, it is not necessary to register as a User of the website (www.kavehome.com). Purchases can be made without registration.

User registration is free and must be carried out through the “Register” tab provided on the website itself. Upon completion of the registration process, the User will receive an email at the address provided, confirming that the process has been completed successfully.

The User may access the registered users section with their username and password (or through the means that, in each case, KAVE enables to authenticate Users). In their profile, the User may find relevant information such as that relating to previous orders or the shipping address provided.

The User may unsubscribe as a User at any time by sending an email to: cliente@kavehome.com.


3. Validity period of the offer

Without prejudice to the provisions of specific legislation, offers or contracts proposed electronically shall be valid during the period set by KAVE or, failing that, for as long as they remain accessible to recipients.


4. Purchase process

The purchase process consists of the following steps:

(i) Selection of products: Browse our website and click the “Add to Cart” button each time you wish to add a product to your purchase. The shopping cart contains the name of the selected product, the quantity, and the price in euros.

(ii) Start of the purchase process: To start the purchase process, click the “Proceed to checkout” button.

(iii) Completion of purchase details: Before selecting the payment method, you must fill in your purchase details and correct any errors made in entering them. Once you have verified your details, confirm your order.

(iv) Selection of payment method: Select your preferred payment method, accept these GENERAL TERMS AND CONDITIONS OF SALE by ticking the corresponding box, and click the “Place Order” button. At that moment, the contract shall be formalized for all purposes.

Currently, the website also allows purchase financing through the entity BANCO CETELEM, S.A.U.* Click here for more information.

*Please note that KAVE is not responsible for BANCO CETELEM, S.A.U.’s decision to approve or deny financing.

(v) Purchase confirmation: Once we receive your acceptance, KAVE will issue an on-screen confirmation that you can save, which will contain the following information:

  • Order number.
  • Order date.
  • Summary of the products included in the purchase.

In any case, KAVE will issue a purchase confirmation by email within a maximum period of 24 hours from receipt of the purchase order.

Throughout the entire purchase process you may consult these GENERAL TERMS AND CONDITIONS OF SALE, as well as know the final price of the selected products.

Once the purchase is confirmed, the customer may not modify or cancel the order except in cases provided by law or in these GENERAL TERMS AND CONDITIONS OF SALE.


5. Verification of dimensions and access to the home

User responsibility in verifying space dimensions

When making a purchase through our platform, the user expressly acknowledges and accepts that it is their responsibility to review and ensure that the dimensions of the purchased product are suitable for the space where it is intended to be placed.

Responsibility in verifying access in cases of contracting home delivery and/or assembly services

In the event that the user has contracted home delivery and/or assembly services, the user is responsible for reviewing and ensuring in advance that the dimensions of the product, including its packaging, are compatible with the accesses and spaces of their home, including doors, hallways, elevators, and any other circumstances that may affect delivery or, where appropriate, assembly of the product at the desired location. KAVE is not responsible if home delivery and/or assembly of the product cannot be completed due to access or space issues.

Application to personalized and non-personalized products

The provisions of the previous sections apply to all products, both personalized and non-personalized. Since personalized products cannot be returned, it is especially important that the user takes all necessary measures to verify measurements and access prior to formalizing the purchase.

Additional delivery costs

Any additional expenses arising from the need to reschedule delivery or to contract special services to complete product delivery due to access issues at the home must be borne by the user.

Information about product measurements

Information about product measurements, including packaging, is available in the technical data sheet of each product in the “Product Details” section.


6. Price, taxes, and shipping costs

All prices indicated on the website are quoted in euros and include applicable taxes and duties in Spanish territory, without prejudice that the purchase of products from another territory may incur the corresponding taxes and/or applicable tariffs. KAVE, via the banking details entered by the User on the website, will make a retention for the final amount of the order.

At the end of the purchase process, the User must choose the desired shipping method. The shipping costs will be detailed at the end of the purchase process and will be borne entirely by the User.

Prior to accepting the order, the User will be able to know the full final price thereof, itemizing, where appropriate, the amount of any increases or discounts applied, as well as transport, tax, tariff, or other additional service costs.

Product prices may vary at any time depending on KAVE’s pricing policy. Products purchased will be invoiced at the price in force at the time of purchase.


7. Payment

Users may pay for the products purchased by any of the following means:

a) By debit or credit card issued by European financial institutions.
The User’s order payment is made in real time through the Virtual POS once the provided data has been verified as correct.

b) By PayPal.

c) By bank transfer.
If you choose to pay in advance or by bank transfer, you must make the deposit only to the account number shown on the official KAVE website and in the order confirmation email you will receive upon completing your purchase.
For security reasons, KAVE does not communicate changes to its banking information by means other than those indicated. Always ensure that the account number on the website and in the email match exactly before making the payment.
If at any time you receive different payment instructions, something gives you doubts, or does not seem usual, we recommend you contact your contact person at KAVE directly, preferably by phone, before making any transfer.
Any payment made to an account other than the one indicated in said confirmation will not be considered valid nor will it release the User from their payment obligation to KAVE.

d) Through financing offered by Klarna and Scalapay

e) Google Pay and Apple Pay.

f) Gift Card

g) Bizum

Law on Information Society Services and Electronic Commerce (34/2002 of July 11)
Article 10 General Information

1. Without prejudice to the information requirements established in current regulations, the provider of information society services shall be obliged to provide means that allow both service recipients and competent authorities to access, by electronic means, on a permanent, easy, direct, and free basis, the following information: a) Your name or company name; your residence or address or, failing that, the address of one of your permanent establishments in Spain; your email address and any other data that allows establishing direct and effective communication with you. b) The data of your registration in the Commercial Registry in which, where applicable, you are registered or in any other public registry in which you are or were for the acquisition of legal personality or for publicity purposes only. c) The tax identification number assigned to you. As well as having completed the terms and conditions relating to:

    • Order cancellation
    • Return and refund
    • Security Buyer protection (cookie policy)
    • Shipping, privacy, and data protection

In addition, in physical stores, payment can be made in cash (with a maximum limit of €999.99), as well as financing the purchase through Caixabank Payments & Consumer or Banco Cetelem.


8. Invoice

The User accepts that KAVE will send the purchase receipt by email to the address provided by the User. The User may revoke their consent to receive the invoice in electronic format at any time by sending us an email to cliente@kavehome.com. In addition, the User may in any case request a paper copy of the invoice at cliente@kavehome.com. Likewise, KAVE allows the User to download the invoice from the “My Orders” section in the User’s personal account section. Once the order for which they want the invoice is selected, the User must click on the “Download Invoice” button.

If an order has been placed as a guest and, therefore, there is no personal account, a new account must be created with the same email address used to place the order, and follow the steps explained above.


9. Delivery

Order shipments will be made to the following territories: Mainland Spain (including Balearic Islands), Metropolitan France (including Corsica), Belgium, Netherlands, Italy (including Sardinia and Sicily), Portugal, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Poland, Romania, Slovakia, Slovenia, and Sweden.

Home delivery will be made from Monday to Friday. The User may specify any details regarding the shipment, as well as the delivery method, according to the options offered by KAVE at any given time. Additional charges for the transport and delivery of products will be informed to the User during the purchase process. You can consult the shipping methods and costs for Spain here.

If the shipment is made outside of Spain, please contact us at the following email address, cliente@kavehome.com, where you will be informed of the shipping methods and costs for the selected destination, provided it is included in the list set out in this clause.


10. Responsibility for delivery

The User will acquire ownership of the products purchased once they have left our warehouses.

KAVE will not be responsible for any theft, robbery, deterioration, damage, or loss of the products that occurs after possession of the products has been given to the User.

Each delivery is considered made from the moment the product is made available to the User or to a third party authorized by them, as evidenced by the control system used by the carrier. It is the recipient’s responsibility to check the order at the time of delivery and to make all reservations and claims that appear justified, and even has the possibility to refuse the package if it has been opened or shows obvious signs of damage (all in accordance with the provisions of clause 11).

KAVE will be released from fulfilling its delivery obligations set out in the previous clause 8 and declines all responsibility in the following cases:

a) In cases of non-payment by the User, in accordance with current legislation.

b) Omission or inaccuracy of the information that, in accordance with clauses 2, 4, 5, and 6, must be provided by the User in the purchase order at the time of placing the order.

Reservations and claims about any incidents in the delivery of products must be addressed to KAVE by email at the following address: cliente@kavehome.com.


11. Availability

In the event of unavailability of the product after the order has been placed, the User will be informed by email of its cancellation.

KAVE does not guarantee the permanent availability of the products, being exempt from any liability as long as it does not result from willful misconduct by KAVE or is due to errors in the unavailability of the service of telematic data transfer networks beyond its control.


12. General conditions for use of the KaveHome gift card

The gift card (the “Card”) is valid for the purchase of products for sale at www.kavehome.com.

The Card is owned by its issuer: KAVE HOME, S.L.U. with NIF B55159271, and address at C/Tallers 14, 17410 Sils (Girona, Spain), with its holder being a mere depositary.

The Card is a bearer document. Responsibility for its use and custody lies exclusively with its holder. It will not be replaced in case of theft, loss, or deterioration.

The Card will only be valid for purchases made in countries of the European Union.

The Card will be valid for ten (10) years from the date it is activated. Upon expiry of the validity period, the Card may not be used for purchases, nor reactivated, nor will the remaining unused amount be refunded. You can check the Card’s expiration date in the “My Orders” section of your customer area.

The balance on the Card may not be refunded or exchanged for cash. The Card may not be used to purchase another Card. You can check the available balance on the Card in your user account at www.kavehome.com.

If your purchase is fully covered by the Card, the only accepted payment method will be the Card. If your purchase is not fully covered by the Card, you may use the payment methods available at the time of purchase.

Only one gift card may be used per order as a form of payment.

The return of an unused Card will be accepted, subject to the terms and conditions set out in section 11.1 of the General Terms and Conditions of Sale (https://kavehome.com/es/es/terms-conditions/).

The policy for exchanges and/or returns for orders paid with a gift card will be the same as for other orders placed at www.kavehome.com. Where applicable, the refund of amounts paid using the Card will be made by increasing the available balance on the same Card. In the case of a total or partial refund of orders where the Card has been used together with another alternative payment method, the refund amount will be credited, first, to the Card and, should any remaining amount be pending refund, it will be credited to the alternative payment method used.

Any fraudulently obtained Card will be void, may not be used to purchase products, and its amount will not be refunded.

In case of acquisition of the Card, Kave Home will not be responsible for non-receipt or delay in receipt of the Card by its recipient for reasons not attributable to Kave Home including, without limitation, (i) deficiencies in communication systems; (ii) inaccuracy of the recipient’s data provided by the Card purchaser, (iii) the impossibility of delivering the Card to the email account provided, or (iv) the email sent being considered spam or junk mail.


13. Returns

13.1. Withdrawal

If the User is contracting as a consumer and user (as defined in Article 3 of Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users), they shall have the right to withdraw from the contract within 14 calendar days without the need for justification.

The 14 calendar days period mentioned above will be counted from the receipt of the products.

The User will not have the right of withdrawal if they have purchased a personalized product.

To exercise this right, the product must be in perfect condition. The user will be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

In the event of withdrawal, KAVE will refund the amounts relating to the products, except for delivery costs to the initial shipping address.

The refund of the purchase amount will be made using the same payment method used to pay for the order and, in any case, within a maximum of fourteen (14) calendar days from receipt of the withdrawal request, provided that KAVE manages the collection of the product. If the User returns the product through a transport company of their choice, the refund will be made once KAVE is effectively aware of the shipment of the product or, failing that, upon its receipt.

The return costs resulting from exercising the right of withdrawal will be borne by KAVE.

If the products do not arrive in perfect condition, KAVE reserves the right to refund a lower amount for your order and may withhold any amounts it must pay to the User for breach of the obligations established herein.

To exercise the right of withdrawal, the User must notify KAVE, in Girona (17410), C/Tallers, 14, by phone (+34) 900 89 79 80 and email cliente@kavehome.com, of their decision to withdraw from the purchase made, by way of an unequivocal statement, by postal mail, fax, or email. At the following link you will find the withdrawal form: Withdrawal Form.

Likewise, you can find all the information on how to exercise the right of withdrawal here.


13.2. Defective product or product damaged during transport

Before opening a product, the User must verify (i) the conformity and condition of the packaging and (ii) that the number of packages delivered corresponds to what is indicated on the delivery note. If the User detects any anomaly before opening the product, KAVE requests that the seal or packaging not be opened, and that the User writes on the delivery note “accepted with reservation,” specifying the reasons for their disagreement.

Likewise, if the product has been damaged during transport, it is essential that the User note this on the carrier’s delivery note.

If the User is not satisfied with the condition of the delivered products, they must immediately contact KAVE at the following phone number: (+34) 900 89 79 80 (from 8:00 am to 7:00 pm) or by email at cliente@kavehome.com and always within 24 hours of receipt of the order. You can find all the information on what to do in the event of defective or damaged products here.

If the product is defective or has arrived damaged, KAVE will bear the shipping costs for the delivery and return of the product. If the User wishes to return the goods with a transport company other than the one proposed by KAVE and the transport company selected by the User offers higher rates, the User will bear the difference in transportation cost.


14. Customer service and dispute resolution

For any query or incident, you can consult our FAQ and contact KAVE customer service at the phone or email indicated below and within the business hours established for this purpose.

  • Phone: (+34) 900 89 79 80
  • Address: C/Tallers, 14, ZIP 17410 Sils (Girona, Spain).
  • Customer service hours: Monday to Friday from 8:00 am to 7:00 pm.
  • Email address: cliente@kavehome.com

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the User has the right to request out-of-court resolution of consumer disputes via this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES


15. Warranty

In the event that the User acts as a consumer and user, all our products are guaranteed nationwide against manufacturing defects for 2 years except for those products for which a different period is indicated. If you have purchased the products after January 1, 2022, the warranty period will be 3 years.

The warranty is expressly excluded in the following cases:

a) Transport, accidents, improper use, and other damage not due to normal use of the product by the customer after delivery of the goods. This warranty only covers transport damage occurring before receipt of the material.

b) Burns, cuts, scratches, wrinkles, marks, scratches, or other damage caused by animals or by improper use of the product.

c) Use or contact with chemical products (acids, solvents, dyes, paint, ammonia, hairdressing products, etc.) or treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.

d) Color deterioration due to exposure of the product to sunlight or other heat sources.

e) Indirect damages and losses of any kind.

f) Personal and/or material damages caused as a consequence of failure by the User to comply with the rules and instructions given by KAVE for the installation, use, and maintenance of the product.


16. Force majeure

KAVE will not be liable for total or partial non-fulfillment of the obligations arising from this contract or for any delay in their performance if such non-fulfillment is due to a force majeure circumstance, including general, territorial, or sectoral strikes, flood, fire, pandemic, etc.


17. Protection of personal data

In compliance with the provisions of Organic Law 3/2018 of December 5 and Regulation EU 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and the applicable regulations in force at any given time, we inform you that your personal data collected through this document will be processed by KAVE Home, S.L.U. in order to fulfill the commercial relationship existing between you and our company.

Personal data may be communicated to third parties provided that such communication responds to a need for development, compliance, and control of the commercial relationship and/or is limited to the purposes mentioned above, in accordance with the applicable regulations in the matter.

We inform you that you may exercise your rights of access, rectification, cancellation, opposition, limitation of processing, and portability at any time at the merchant’s registered address indicated above or by sending an email to the following address: privacy@kavehome.com.

You will find more detailed information about the processing of personal data by accessing the KAVE website’s Privacy Policy available at this link: https://kavehome.com/es/es/privacy-policy/


18. Intellectual property

KAVE will retain all intellectual and industrial property rights, including rights over trade secrets, relating to all plans, standards, paintings, diagrams, graphic material, photographs, design samples, content, and other documents, whether in electronic, printed, prepress material, or brochures that are provided to the User in the context of the manufacture, testing, demonstration, and marketing of its products.

The User acknowledges that, by virtue of these GENERAL TERMS AND CONDITIONS OF SALE, KAVE does not assign or transfer to the User any Intellectual and/or Industrial Property right owned by it, or any rights of third parties. KAVE only authorizes the User to access and use them in accordance with the terms set out in these GENERAL TERMS AND CONDITIONS OF SALE. Therefore, KAVE does not grant any other license or authorization to the User on Intellectual and/or Industrial Property rights other than as expressly detailed in this clause.


19. Authorization for the use of Material on Kave Home’s social networks and communication channels

By accepting the use by Kave Home of the content (photograph or video, hereinafter, the “Material”) published by you on your social networks, you grant Kave Home a free, non-exclusive, transferable, and unlimited territorial license to use, reproduce, publish, and distribute said Material. This authorization covers its use on social networks, website, and any other official digital or physical communication channel of the Company in all countries where Kave Home has a presence, for a period of 1 year from the date of acceptance of this assignment.

Kave Home may make modifications to the Material to adapt it to different formats, styles, or necessary supports, always respecting its original essence as much as possible. Likewise, it recognizes and respects the authorship of the Material and will include the corresponding credit to the original author whenever possible.

In the event that the Material contains images of people, you warrant and declare that you have all the necessary rights, consents, and authorizations from such persons for the assignment of their image under the terms herein established. Moreover, you ensure that the Material does not infringe third-party rights, including but not limited to intellectual property rights or image rights.

Finally, you release Kave Home from all liability for any third-party claims related to the use of the assigned Material.


20. Nullity or voidability

If any clause of these GENERAL TERMS AND CONDITIONS OF SALE is found to be null, voidable, illegal, or unlawful, then, and to the broadest interpretative extent permitted by law:

a) Such a declaration shall not invalidate the rest of the GENERAL TERMS AND CONDITIONS OF SALE, which shall remain valid and effective; and

b) The void or voidable clause(s) shall be replaced or adjusted, preferably rather than annulled.


21. Applicable law and jurisdiction

These GENERAL TERMS AND CONDITIONS OF SALE shall be governed by or interpreted, in all matters not expressly provided for herein, in accordance with Spanish law, and in particular by Law 34/2002 on Information Society Services and Electronic Commerce. The language for the conclusion of the contract shall be Spanish.

KAVE and the User expressly agree to waive any other jurisdiction that may apply and submit any controversy that may arise from the provision of products or services subject to these GENERAL TERMS AND CONDITIONS OF SALE to the courts and tribunals corresponding to the User’s domicile. Alternatively, the consumer may opt for the jurisdiction of the courts of the city of Girona (Spain).

If the User is contracting as a consumer or user, nothing in this clause shall affect the rights granted to them as such by current legislation.